Shipping policy

Shipping Policy

Libas By Muntaha

At Libas By Muntaha, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy explains our shipping process, delivery timelines, and related information for orders placed through libasbm.com.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Once your order has been dispatched, you will receive a confirmation message/email with tracking details (where available).
  • Orders placed during sales, holidays, or special collections may require additional processing time.

2. Delivery Time

Delivery times may vary depending on your location:

United Arab Emirates (UAE)

  • Estimated delivery: 2–5 business days

International Orders

  • Estimated delivery: 5–14 business days
  • Delivery times may vary depending on customs clearance, courier availability, and destination country.

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order details.
  • Any applicable customs duties, taxes, or import charges for international orders are the customer's responsibility.

4. Order Tracking

Once your order has been shipped:

  • A tracking number will be provided through email or message (where applicable).
  • You can use the tracking information to monitor your shipment status.

Please allow some time for tracking updates after dispatch.

5. Delivery Information

Customers are responsible for providing accurate delivery details, including:

  • Full name
  • Complete address
  • Phone number
  • Any required delivery instructions

Libas By Muntaha is not responsible for delays caused by incorrect or incomplete shipping information.

6. Delayed or Lost Orders

While we work with trusted delivery partners, delays may occasionally occur due to:

  • Courier delays
  • Weather conditions
  • Customs processing
  • Public holidays
  • Unforeseen circumstances

If your order is significantly delayed, please contact our customer support team and we will assist you.

7. International Customs & Duties

For international deliveries:

  • Customs fees, import duties, and taxes (if applicable) are the responsibility of the customer.
  • Libas By Muntaha is not responsible for delays caused by customs inspections or clearance procedures.

8. Damaged Packages

If your package arrives damaged:

  • Please contact us within 48 hours of delivery.
  • Provide your order details along with clear images/videos of the damaged package and product.
  • Our team will review the issue and provide appropriate assistance.

9. Contact Us

For shipping-related questions, please contact us:

Website: libasbm.com

Libas By Muntaha
Luxury Traditional Wear | UAE