Refund policy


Return & Refund Policy

Libas By Muntaha

At Libas By Muntaha, we take pride in offering premium traditional wear crafted with care and attention to detail. Customer satisfaction is our priority, and we are committed to ensuring a smooth shopping experience.

Return Policy

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Products that show signs of wear, damage, alteration, or washing will not be accepted.
  • Customized, altered, or made-to-order outfits cannot be returned or exchanged.

Exchange Policy

  • We offer exchanges for:
    • Wrong item received
    • Damaged or defective product
    • Size exchange (subject to availability)
  • Exchange requests must be submitted within 7 days of receiving the order.
  • Customers are responsible for ensuring the product is returned in its original condition.

Refund Policy

  • Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued through the original payment method where applicable.
  • Shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share clear images/videos of the product along with your order details.
  • We will review the issue and provide a suitable solution.

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items
  • Customized outfits
  • Items without original packaging/tags
  • Products damaged due to customer handling

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.
  • We recommend using a trackable shipping service for returns.

How to Request a Return

To initiate a return or exchange, please contact our customer support team:
Website: libasbm.com

Please include:

  • Order number
  • Product details
  • Reason for return
  • Supporting images (if applicable)

Libas By Muntaha reserves the right to refuse returns that do not meet the above conditions.